The story behind zoen.shop
We live in a world where technology advances every day. We are using technology to work, to relax and also to shop. Online shopping is slowly becoming the most popular way of shopping among a variety of customers. The whole retail industry is adapting to this change. More and more people prefer to shop online, so the stores are losing customers. Unless they can move a part of their business online. And we are here to help shop owners exactly with that.
zoen.shop is creating a way of shopping that connects the best of both worlds – online shopping and shopping in the store. We are developing a new tool that will enable retailers to add a human touch to all customers in the virtual world.
Our unique all-in-one video call system with built-in payment will enable shoppers to get an in-store experience while shopping online. That will allow them to shop literally from anywhere while still getting personal advice and a one-to-one approach.
68% of shoppers are more likely to complete a purchase when given personal advice or assistance. We’re creating a new way to ensure customer satisfaction in the online world – giving them the much-needed service with a human touch, combined with the ease of online shopping.
DID YOU KNOW?
*67% of Millennials and 56% of Gen Xers prefer to shop online rather than in-store.
*73% of consumers are more likely to purchase a product or service if they can watch a video explaining it beforehand.
*42% of online shoppers want more testimonials from eCommerce sites.
*75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases, or knows their purchase history.
*The top reason for cart abandonment – high shipping costs, forced account creation, long and complicated check-out process, lack of transparency, website errors.
* The most common reasons for not shopping on the e-shop – security concerns, cannot see product details, navigating is difficult, cannot view/compare multiple items in one window, too difficult to input details
* 49% of people said they are buying more or started buying online in 2020
More than 60 % of shopping occasions begin online. This means that no matter where customers are finally making the purchase (online or in a brick-and-mortar store), their customer journey is starting online.
But many of the abandoned purchases are caused by missing information, details about the products, comparison with other products…. in a way, it’s missing help from a shop assistant in a brick-and-mortar store. With zoen.shop, you can give your customers exactly that, without ever stepping foot in your store.
The eCommerce industry and online shopping are growing at a fast rate. The number of digital buyers has almost doubled since 2014. Nowadays, more than 30% of all people on the planet are online shoppers.
But, there is a surprising trend: consumers spend significantly more per visit in the actual store than online. The reason for that is simple: there is no personal interaction during online shopping, so the customers just get exactly what they want, add items in the basket, pay and that’s it. There is no emotion involved, no human side of such a shopping experience. But with zoen.shop, you can interact with these online shoppers, offer them advice, and that gives you tremendous upsell opportunities. By adding a human touch to the virtual shopping world, you can sell more, faster, and better.
It’s time to re-think the way you serve your customers in the virtual world and join the trends of the future, giving people the freedom to shop what they want, from wherever they are, without losing the opportunity of personal interaction. zoen.shop will give you all that, and much more.
The future of shopping is one click away.
